Dat365 — Always vigilant in protecting your personal information

1Introduction & Our Commitment

dat365Welcome to dat365. We believe the foundation of a trusted online gaming platform is respect for its members' privacy and a commitment to handling their data responsibly. This Privacy Policy ("Policy") clearly explains what information dat365 collects from you, why we collect it, how we use it, and how we keep it secure.

We understand that sharing your information online is a significant decision. This Policy is written in plain, straightforward language — free of legal jargon. Whenever you create an account, log in, or use the dat365 platform, this Privacy Policy automatically applies.

This Policy may be updated over time. We will notify you in advance of any significant changes. If you have any questions about dat365's Privacy Policy, our support team is always ready to help.

2What Information We Collect

Dat365 collects only the information necessary to operate the platform, ensure your security, and fulfill legal obligations. We never collect data that is not needed.

3How Information Is Collected

Dat365 collects information through several methods. Each method is transparent and operates on the basis of your consent.

• Directly Provided Information: Information you provide directly when you register, update your profile, or submit KYC documents.
• Automatically Collected Information: While using the platform, your IP address, browser information, and usage patterns are automatically recorded via cookies and server logs.
• Payment Processors: During deposits or withdrawals, payment gateways share limited payment data — only to confirm the transaction.
• Identity Verification Services: Limited verification-related information is received from licensed third-party verification services as part of the KYC process.
• Support Contact: Any information you provide during live chat or email correspondence is recorded and kept on file.

4How Collected Information Is Used

Dat365 uses your information to provide a secure, personalized, and fair gaming experience. We never sell your data to third parties for commercial purposes.

• Account Management: Handling registration, login verification, password resets, and account security.
• Financial Transactions: Accurately processing deposits, withdrawals, and bonus payments.
• Security & Fraud Prevention: Detecting and preventing multiple accounts, money laundering, and suspicious activity.
• Legal Obligations: Meeting the requirements of AML, KYC, and other international regulatory bodies.
• Service Improvement: Analyzing user experience to improve the game lobby, payment methods, and overall platform.
• Contact & Support: Important updates, security alerts, and support-related communications.
• Responsible Gaming: Detecting unusual gaming behavior and providing timely assistance.

5Information Sharing & Third-Party Policy

Dat365 never sells your personal information. However, in certain specific circumstances, limited information may be shared with trusted partners. In every case, we share only the minimum data necessary.

• Payment Processors (Mobile Banking, Nagad, Rocket): Only the payment details necessary to complete a transaction are shared. Full account information is never disclosed.
• KYC Verification Services: Limited identity information is shared with a licensed agency solely for identity verification purposes.
• Game Providers: During gameplay, game providers receive limited session data — only what is needed to run the game.
• Legal Authorities: In the event of a court order or government investigation, we are legally required to provide the necessary information.
• Business Transfers: In the event of a future company merger or acquisition, members will be informed in advance.

6Our Security Measures

Dat365 employs industry-leading technology and processes to protect your information. Our security team is active 24/7.

7Cookie Policy & Tracking

The dat365 website uses cookies to enhance your experience. Cookies are small text files stored in your browser. We use only essential and functional cookies.

We do not use any third-party advertising cookies or cross-site tracking cookies. You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

8Your Data Rights

Dat365 believes you should have full control over your own information. Accordingly, we provide you with the following rights in line with international privacy standards.

To exercise these rights, please contact our support team. We typically process requests within 30 days. In some cases, legal obligations may prevent us from fully deleting certain data — if so, we will inform you clearly.

9Data Retention Period

Dat365 does not retain your information longer than necessary. A separate retention policy applies to each category of data.

• Account Information: For the duration the account is active and up to 5 years after closure (as required by law).
• Financial Transaction Records: Retention of a minimum 5 to 7 years is mandatory under AML regulations.
• KYC Documents: Up to 5 years after account closure, in accordance with regulatory requirements.
• Support Contact: Up to 6 months after the issue is resolved.
• Cookies & Log Data: Maximum 90 days, after which it is automatically deleted.
• Marketing Preferences: Retained until you cancel.

Once the legal retention period has expired, all data is securely destroyed or anonymized.

10Child & Minor Protection

Dat365 strictly prohibits the use of its platform by minors (under 18). We never knowingly collect any information from minors.

• Age is verified at registration. Users under 18 are not permitted to create an account.
• Legal proof of age is verified as part of the KYC process.
• If a minor's account is identified, it is immediately closed and all associated data is deleted.
• If a parent identifies an account registered under their child's name, they can notify our support team immediately.

11Changes to the Privacy Policy

Dat365 reserves the right to update this Privacy Policy from time to time. Changes may occur due to new regulatory requirements, technological developments, or service improvements.

• For significant changes, you will be notified by email or platform notification at least 14 days before the changes take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The date of the most recent update will always be shown at the top of this page.
• If you disagree with an updated policy, you have the right to request account closure.

12Contact & Complaints

If you have any questions about this Privacy Policy, requests regarding your information, or any complaints, please contact our data protection team. We provide full support in both English and Bengali.

• Live Chat: Available 24 hours a day, 7 days a week. Average response time is just 2 minutes.
• Email: [email protected] — Typically responded to within 24 hours.
• Data Request Processing: Typically completed within 30 days.
• For general inquiries, please visit our FAQ Page View.